Resume
Work
Experience
2021 - Present
Lululemon - Educator
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Delivered personalized product knowledge to customers, boosting Units Per Transaction, and increasing sales revenue
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Enhanced guest experiences and contributed in implementing customer-centric strategies, leading to an improvement in email retention rates
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Analyzed customer feedback using data-driven insights to develop strategies that improved loyalty and repeat purchases
2022 - Present
Social Media Manager - Tacos El Primo
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Boosted the restaurant’s online presence on Facebook by connecting with customers through engaging posts, highlighting authentic Mexican dishes, and sharing family cultural stories, leading to a 20% increase in engagement and a 15% growth in followers over six months
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Created a consistent and vibrant social media strategy, showcasing daily specials, customer testimonials, and behind-the-scenes moments
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Monitored and analyzed Facebook metrics, optimizing post timing and content style, which improved overall reach by 20%
Education
2020 - 2025
The University Of Oklahoma | Norman, OK - BBA
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Bachelor's Degree in Business Marketing
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Minor in Spanish
08/2024 - 11/2024
Universidad de Alicante | Alicante, Spain
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Completed coursework in International Business and Spanish language and culture
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Improved fluency in Spanish and Valencian Spanish dialect while enrolled in a Spanish-speaking curriculum
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Completed a research project on cross-cultural marketing
Skills
& Languages
Skills
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Adobe Suite
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CapCut video editor
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HootSuite( Basic and Social Media Certification)
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Microsoft Office Suite
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IBM SPSS Statistics
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WIX website builder
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Languages
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English - Native
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Spanish - Native
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Italian - Beginner
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French - Beginner